Support: hello@weavan.app. Most everyday tasks (language, sign-in, memory, images, export, deletion) live on the app's Account screen.
Getting in
Do I need an account?
No. Tap "Start a conversation" and you are a guest with five messages a day, one profile, quick questions and the I Ching. Create an account when you want your history on every device or a higher limit.
Which sign-in methods work?
Email and password (at least 12 characters with a capital letter, a digit and a symbol), "Continue with Google", and "Continue with phone" (a 6-digit SMS code). Email sign-up requires a confirmation email; during the beta these emails can be delayed or, for some addresses, not arrive at all, so if you do not receive one within a few minutes use Google or your phone number instead. WeChat sign-in is not available.
Will I lose my guest conversations when I create an account?
Not if you create the account from the guest session (Account → "Create account from guest", or phone verification while a guest): the same data is attached to the new account. If you sign in to an existing account instead, guest data cannot be merged into it; it stays in this browser's guest session.
I signed in with Google and ended up in a new account
Attaching Google to a guest session depends on a project setting that is currently off, so the app warns you and signs you into a fresh Google-based account. Your guest conversations remain in this browser.
Limits and plans
Guest: 5 messages a day, 1 profile, quick questions, the I Ching and 1 palm image a day. Free account: 15 messages a day, 1 profile, complete and timing readings, 1 image a day for palm or face, memory and saved readings. Limits reset daily (UTC) and there is also a per-minute limit. Paid plans are listed on the Account screen but cannot be purchased yet, so compatibility, monthly forecasts and additional profiles are not available today. The app tells you when a mode is outside your plan.
Birth details
I do not know my birth time
Choose "unknown". The date and place still give most of the chart; hour-dependent factors are withheld and labelled. If you know a range ("between 2 and 4 in the afternoon"), enter it and WEAVEN uses the midpoint and says so. The guide on preparing birth details explains where to look for a recorded time.
Lunar calendar dates
Enter the lunar date and mark the leap month if it was one; the app converts it and the chart records that a conversion happened.
The chart could not be calculated
The profile is still saved. Open it and choose "Recalculate chart". If it keeps failing, check the connection and try again; if the problem persists, tell us the date and city (never a real person's full details in an email if you can avoid it) at hello@weavan.app.
Languages
Change the interface language from the globe control or the Account screen. Replies follow the app language by default; in Chat settings you can pick English, 简体中文, 繁體中文 or paired Chinese and English for replies only. On this website, use the language links in the header; they take you to the same page in the other language.
Your data
Export, deletion, memory, image retention and consent are all on the Account screen; the privacy and data page describes each one. To close the login itself after deleting your data, email us from the address on the account.
Something looks wrong in a reply
Use the thumbs-down under the reply and choose a reason; it reaches the operator. For anything else, write to hello@weavan.app. There is no contact form on this site yet because there is no backend for one; the email address is the real route.
If you are in distress
WEAVEN is not a crisis service. If you might act on thoughts of harming yourself or are in immediate danger, contact your local emergency number. In the United States, call or text 988. In Taiwan, call 1925. In Hong Kong, call 2389 2222. In mainland China, call 12356.